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Service Advisor

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Waukee, IA


Iowa’s  #1 Ford Lincoln Dealer Repair Shop seeks experienced  professional Service Advisor


Stivers Ford Lincoln is seeking a peak-performing individual with the desire to succeed in a productive and rewarding environment.   We are only interested if you have a passion for great customer service and a proven track record of sales accomplishments.  Top notch communication and relationship building skills are required along with a high level of initiative.

We have a great team environment where everyone works together.  We get problems solved and goals accomplished.  We are a high volume facility with a fast pace, experiencing significant growth along with an extensive existing customer base.

What You’ll Do:

  • Act as the face of  Stivers service by greeting customers as they enter the service drive 
  • Perform vehicle walkarounds, record mileage and VIN numbers, transport vehicles to technician bays, and write up repair orders
  • Understand basic automotive repairs, know how long each service will take and how much the repair will cost to best communicate with guests
  • Work as a team with your service admin and technicians to generate working hours
  • Execute proper follow up techniques with customers to build repeat business
  • Stage vehicles and shuttle customers as needed
  • All other duties, tasks and/or projects as assigned

We offer: 

  • A solid reputation – over  41 years in business!
  • We help advance your career with ongoing training!
  • Health insurance including medical after sign on period-we pay half of your premium!
  • Dental, life, vision, family coverage are all available.
  • Paid vacations and personal time off.
  • Discounts on automotive services.
  • Five day work week-no Saturdays or Sundays.

Compensation: Yearly income of $70k-$100k.  Base salary plus performance-based bonuses,  paid and ongoing training and working with a great staff that has a blast!

Our team is looking for a Service Advisor to come on board. Working in our Service Department requires a strong ability to work with your team and connect with our customers. As a Service Advisor here, you are not only listening to a customer’s concerns, you are working to break down repairs and expectations in a calm, empathetic, and understandable way. Every day, you will be an asset in making sure Stivers customers feel welcomed from the minute they arrive and feel educated every step of their service process.

If you are not happy at your current repair facility-we want to talk to you.

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